Student Equipment Loans
If you are in need of a computer to use for your coursework, ITS has a limited supply of mobile devices available for students. Chromebooks are the default computer devices provided for checkout. Windows laptops will be available when required for a specific class, and requests must include the class and instructor. All checkout equipment is available on a first-come, first-served basis.
- Chromebooks and hotspots may be renewed for a second quarter upon request if you remain enrolled.
- Windows laptops must be returned to the college at the end of the quarter for updates. If you must return your device and you remain enrolled, you may request another loan for the following quarter.
These devices are reserved for actively enrolled students. You must be enrolled in the quarter for which you are requesting equipment prior to submitting your request. Should you withdraw from all your courses, loaned devices will be due back to Highline College immediately so they can be available for other students. Active enrollment does not include fulfilling an incomplete grade from a previous term.
Note that due to high rates of equipment not being returned when due, the college will begin applying lost fines and blocks during winter quarter for overdue equipment. Devices which are not returned will incur lost item fines and may result in registration blocks.
- Non-returned Windows laptops will result in a $500 fine
- Non-returned Chromebooks will result in a $250 fine
- Non-returned Wi-Fi hotspots will result in a $75 fine
You ent through the Student Technology Request Form. When a device becomes available, you will receive an invitation to schedule the pickup of your device.
Drive-Through Equipment Pickups
During the continued restrictions on in-person services, ITS staff has devised a drive-through equipment pickup. Students who have a device assigned to them will get an invitation to make an appointment to come pick it up. In order to maintain reasonable wait times and social distancing, we ask everyone to respect the appointment times. If you come through the drive-through without an appointment, we will not have a device ready for you to pick up, and you will be asked to return later with a valid appointment. Stay in your car and wear a mask when coming through the equipment drive-through.
Help Desk Support
On-campus computer labs remain closed at this time. We have worked with many faculty on https://worldpaydayloans.com/payday-loans-oh/covington/ alternate methods for students to gain access to specialized software. If your classes require access to specialized software and you have not yet heard from your instructor about alternatives, contact them, and ask them to contact the ITS Help Desk if they do not have a current solution in place.
Help Desk support continues to be provided remotely, as the majority of ITS staff is working from home along with the rest of campus. You may continue to submit tickets at the Help Desk website, via email to the ITS Help Desk, or by calling (HELP). If you are calling and leaving a voicemail, make sure to leave your Highline ID number and a phone number where we can return your call. Remember to check the ITS web page for technology-related updates and help documentation.
Wi-Fi coverage has been made available in the South parking lot, near the Higher Education Center (Building 29), accessible from South 240th St. If you need to access campus Wi-Fi you may do so by parking in the west (lower) portion of the lot and connecting from your vehicle. Remember that access to campus, including restrooms, remains closed.